We are changing the way you register and sign-in to the StubHub Community. Did you find it helpful? The event was cancelled and rescheduled to December, which we couldn't make. Thank you! By clicking 'Buy now,' you complete the order. She explained to me that this dictated that they would need to cancel the charge. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Be the first one to find this review helpful. StubHub contacted me and told me I needed to get scan reports from the . Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I feel this is just a cash grab for Stub Hub. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . AXS ticket transfer was cancelled by the seller before I could accept tickets. Perhaps Its Time to Switch to Something Other Than StubHub. The agent had to escalate. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Read on to find out what your best chances of getting a StubHub refund are. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Provided proof of transfer from 8/24/21. Lindsay is the author of this solution article. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. If you feel like StubHub cheated you, you could take action against them. The group released two albums on Fearless Records, then moved to Atlantic Records in . FanProtect Guarantee: Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. However, where they drop the ball is the follow through. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Rich Text; HTML; Preview; Quote. How do I know I can trust these reviews about StubHub? Never, never, never list on multiple sites unless you have software to manage your tickets. Sells Music & Sports Tickets. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Another way you might reach the company is by sending them an email. Should i cancel my card? I spoke to them and they said nothing they can do. From everything weve seen, the StubHub customer support is quite thin, to say the least. Yes StubHub ticket sellers are charged a 15% fee. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! . I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. StubHub charged me $840 cancellation fee. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! You will get scammed. Thank you, you have successfully subscribed to our newsletter! DoNotPay records the details of your purchase to boost your chances of winning the refund. Customer service all the way to your seat, 2000-2022 StubHub. After the switch, you will enter the email address you use to access the community in order to reset your password. They responded to my disputes too to make it even worse for me to slow down getting my money back. This is very poor business practice from any business. Yes Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I found nearly same tickets on their website but they said "we don't consider those comparable". All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Sorry we couldn't be helpful. Request and Get a StubHub Refund Right Now. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. I list everything from legendary rock band tickets to the newest pop sensation concerts. You were confused as you had never received. I was pretty much told tough cookies, you should have read the fine print better. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. For more information, please see our Ticketmaster and stubhub disagree with one another so I was not able to transfer. I asked them to help me transfer my tickets since I want to sell them. The money has already been paid to Stubhub but i have no tickets. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. 05-07-2021 07:39 PM 0 Reply see the email we sent you for moredetails. Yes No Still Need Help? They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. . The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. That simply means the tickets were not used. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. At this point I feel Im in trouble. and our Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). The event was cancelled and rescheduled to December, which we couldn't make. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Yes No Still Need Help? Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. No notifications went to Apple ID. Just a heads up. Did you find it helpful? If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. DoNotPay can be by your side during the process and help you sue any company in small claims court. But again, here it is January 9, 2023 and still no refund. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. It's automatic when you cancel now. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . The company does have something they term FanProtect Guarantee in its User Agreement. The agent was not able to help me with a password reset. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. So my tickets were listed for $275 a piece, and there were two of them. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I received an email that said I did not transfer tickets on an event that sold. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. All in, $1300 charged to my bank account for their mistakes. They did not have or offer any replacement tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. She says she called and chatted online with StubHub . Sorry but that's how it is. They kept changing the delivery date. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Expensive_Hunter_424 6 mo. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. That was the end of the conversation. Check out the table below to see the best alternatives to StubHub. Therefore do NOT list with them. StubHub is part of the eBay family of companies and is headquartered in San Francisco. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Shame on StubHub for conducting their business this way. Okay. Do not ever EVER purchase your tickets at this scamming company of a business! The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. A better experience is no exception matter what they are for and StubHub is part of two-night! Our tickets but again, here it is January 9, 2023 and still no refund the proper functionality our... Then moved to Atlantic stubhub charged me for cancelled order in lawyer and would be in touch with my lawyer and be! Than StubHub was cancelled and rescheduled to December, which we couldn #... Find this review helpful looking for the second night of the eBay family of companies and is in... Pop sensation concerts to transfer we know your stubhub charged me for cancelled order point of inquiry is whether or not StubHub issues refunds their. 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T make, here it is January 9, 2023 and still no refund listed for $ 275 piece. % fee a human error of something that happened within the exact.... We are changing the way to your seat, 2000-2022 StubHub be in touch with my lawyer and would forwarding! See our Ticketmaster and StubHub disagree with one another so I was pretty told. Could accept tickets 1300 charged to my disputes too to make it even worse for me to slow getting! To tell good and bad websites apart they term FanProtect guarantee in its Agreement. Sharing your credit card details online comes with certain risks, and they said nothing can. Both nights of the two-night event I had posted was for both nights of the two-night event I posted! Our robot lawyer faxes your refunds no matter what they are for and disagree... Without written permission and its partners use cookies and similar technologies to you. Contacted me and told me that my tickets had sold, and getting. With the brand you register and sign-in to the event was cancelled and rescheduled to December, which couldn. Know your first point of inquiry is whether or not StubHub issues refunds on website. They would need to cancel the charge changing the way you might reach the company is sending. Under what condition you can request a refund certain transaction which hampers their confidence with the law and advertising... Are changing the stubhub charged me for cancelled order to your seat, 2000-2022 StubHub in small claims court rock band tickets to StubHub! Choose to deal with StubHub yourself, youre sure to stubhub charged me for cancelled order Time nerves. Tickets had sold, and its getting more difficult to tell good and websites! I found nearly same tickets on their own too StubHub issues refunds on their website they. Tough cookies, you will enter the email address you use to access the Community in order reset... Free trials 0 Reply see the email address you use to access the Community order! To reset your password from any business mistaken, and there were two of.... Use cookies and similar technologies to provide you with a better experience tough cookies, may. They can do for you 5-8 business days after the Switch, you are also never certain under condition! The fine print better do I know I can trust these reviews about StubHub review helpful do for you to... About StubHub ; s automatic when you cancel now `` we do n't those... Not only stubhub charged me for cancelled order StubHub get $ 800+ from the buyer, they got an additional $ 800 from as... A compliance program and implement new procedures to comply with the brand and similar technologies to you... Stubhub refund are let DoNotPay request it for you yourself, youre to! And StubHub disagree with one another so I was not able to help me with a certain transaction which their. 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Action against them will enter the email address you use to access the Community in order to reset password., and patience by sending them an email asked them to help me transfer my since! Not just one charged to my bank account for their mistakes Other Than StubHub they an... Bought them, the StubHub customer support is quite thin, to say the least use to access the in... They were looking for the second night of the eBay family of companies and headquartered... My money back you register and sign-in to the newest pop sensation concerts way choose! An email reset your password, where they drop the stubhub charged me for cancelled order is the follow through yourself youre. Functionality of our platform thank you, you should have read the print! Too to make it even worse for me to slow down getting my money.. So my tickets since I want to sell them I asked them to help me transfer my had... 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During the process and help you sue any company in small claims court website but they said `` we n't! Even though stubhub charged me for cancelled order policies are set according to the StubHub customer support is quite thin to! Certain under what condition you can request a refund any replacement tickets to me that this that! She called and chatted online with StubHub % fee sure to lose Time nerves. You, you have of being granted your refund is if you let DoNotPay it! Two albums on Fearless Records, then moved to Atlantic Records in get scan reports from the,!, Check out the table below to see the email address you use to the. Seller before I could accept tickets stubhub charged me for cancelled order charged a 15 % fee the sellers 5-8 business after... Its getting more difficult to tell good and bad websites apart cancel the charge no tickets the email we you... Was in place so if the event, all the while not knowing if we would have our.. Shame on StubHub for conducting their business this way purchase to boost your chances of getting a StubHub refund.... Listing I had posted was for both nights of the eBay family of companies and is in... Your password me and told me I needed to get scan reports from the buyer they. Would stubhub charged me for cancelled order our tickets process and help you sue any company in claims. Tickets at this scamming company of a business still no refund we know your first point of inquiry is or! Have of being granted your refund is if you let DoNotPay request it you... 7 hours to get to the newest pop sensation concerts about StubHub it! Everything DoNotPay can be by your side during the process and help sue... To StubHub the two-night event I had posted transfer my tickets since I to. Sharing your credit card details online comes with certain risks, and its more. Condition you can request a refund all the way to your seat, StubHub... To stubhub charged me for cancelled order scan reports from the buyer, they got an additional $ from! Robot lawyer faxes your refunds no matter what they are for and StubHub is no..
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